Frequently asked questions
Why become an airbnb host in London?
Running a short or medium-term rental apartment or a house gives you the flexibility to use it yourself occasionally when required and also generates a higher yield than a traditional long term rental model.
Why use a short-let property management company in London?
Running a short-term rental property is time consuming and requires specialist knowledge, especially how to market it across multiple platforms like airbnb and booking.com. Engaging a management company saves you time and hassle.
Which areas in London do you cover?
Central London, mainly zones 1 and 2, have the highest demand for short to medium-term rental homes and tend to perform the best in our portfolio, generating around 30% than long-term rental revenue. However, we are open to consider other locations in London, that are not so central, but still attractive to short-term renters - for example Balham, Stratford, Highgate, Wimbledon to mention a few.
How do guests collect keys?
We will aim to meet most of our guests in person at the apartment and show them around, when possible. However we have alternative key collection solutions at all of our properties - either a lockbox installed on site or a 24/7 collection service provided by our partner KeyNest.com
Will you arrange cleaning and linen and who pays for that?
Our housekeeping team will schedule cleaning on the day guests move out, we’ll also get our linen rental partner to collect used linen and deliver fresh ones, including towels. Cleaning and linen fee is paid by the guest and is added on top of accommodation revenue, so there is no cost for you.
How do I get paid?
We will collect guests’ accommodation payments to our Safeguarded Client Deposit Account, prepare a monthly report with all the booking details, which is available for you to see on client dashboard online, then deduct our commission and make a monthly transfer to your account.
When I’m away, who will arrange maintenance?
We have our in-house handyman for any general works that need to be done, however if it’s something a little more complex we’ll always consult you and can arrange specialised tradespeople to attend - e.g. boiler technician, certified plumber etc.
Do I have to move out of my home completely?
Not necessarily, as long as your personal items can be stored securely in a wardrobe or a storage room - you can still leave them in your property, it is your home after all.
Is there a host dashboard or an app?
Absolutely, all our hosts have access to a dashboard via a browser, where they can block off the nights for personal use, as well as all the upcoming reservations, housekeeping jobs and payouts.